Supply of Services Agreement

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What is it?

A Supply of Services Agreement is a contract between a supplier and a customer for the provision of a specified service. It is a written agreement that documents the provision of services to the customer and the key terms of how that service will be carried out.

Why do you need it?

As a customer, when you enter into an agreement with a supplier of services, you often need to establish the price, timetable, and standards of services you expect to receive. This can be done with a Supply of Services Agreement. This agreement can help you set out in clear and simple terms the process and standards that should be followed when you receive the services.

As a business or individual providing services, you often need to establish an agreement that sets out, in detail, the scope, specifications, and standards of service being offered. You may even be dependent on the customer to perform certain tasks in order for you, as the supplier, to perform your obligations.

With a Supply of Services Agreement, you can set out your terms and conditions and make sure that you and your customer are in complete agreement so that you can build a mutually beneficial relationship.

Key clauses to watch for:

When drafting a Supply of Services Agreement, it is important to focus on a number of key clauses, in particular:

  • Defective service and remedies;
  • Charges, payment, and amendments time records;
  • Amendments to the scope of services to be provided;
  • Indemnities and insurance;
  • Quality of the service to be provided;
  • Rights and obligations of the customer;
  • Duration of the agreement;
  • Indemnities and insurance;
  • Ownership of any existing or newly created intellectual property rights;
  • Protection of any confidential information; and
  • Termination and its consequences.

This document is also sometimes called:

Service Contract, and Contract of Services.

Supply of Services Agreement Document