Terms and Conditions for Online Marketplace

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What is it?

A Terms and Conditions for Online Marketplace specify the rules for visiting your website and purchasing goods through your online marketplace.

Why do you need it?

The Terms and Conditions for Online Marketplace is designed for use with websites that act as a platform for the buying and selling of a third-party vendor's goods online. It structures the relationship between you as a website operator and your website users by setting out each party's rights and obligations. The terms and conditions are made available on your website for users to read and, by continuing to use the site, users accept these terms.

The terms and conditions often include details about payment methods, delivery methods and times, return policies, and liability issues.

As you will be collecting personal information about users when they order through your site, you also need a Website Privacy Policy to explain the collection of, storage of, access to, and use of the personal information. The Website Privacy Policy will be referred to in the Terms and Conditions for Online Marketplace.

Key clauses to watch for:

When drafting a Terms and Conditions for Online Marketplace, it is important to focus on a number of key clauses, in particular:

  • Details of the company;
  • Details of the website;
  • Details of the products available on the website;
  • Payment methods accepted;
  • Contact information;
  • Whether any promotions, contests, vouchers, codes, credits, gift cards, or other privilege programmes will be offered;
  • Details of delivery terms and fees;
  • Returns policies;
  • Whether you allow users be able to post information on your website or upload files to your website; and
  • Date when the Terms and Conditions for Online Marketplace was last updated.

Terms and Conditions for Online Marketplace Document