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5 Tips for Making Facebook Marketing Part of Your Social Media Strategy

December 19, 2016

As your prospective customers spend more time online, it is crucial that you have in place an online marketing strategy to capture the attention of new audiences. But do you know where to begin?

With limited time and resources, you’d want to be spending time on the one channel that yields maximum results with minimum investment.

Facebook is the most popular social network around and an essential platform for online marketing with over 1.71 billion monthly active users.    Tweet this

Customers trust third party endorsements and family and friends more than they trust brand marketing. Presence of customer reviews on your Facebook Page help to build your credibility. Small businesses shouldn’t miss out on this opportunity to build a trustworthy online brand and reach and convert more prospects. 

Here are 5 top tips for making the most of your Facebook marketing strategy:

1) Create a professional and compelling Facebook page

Before you can start building your company brand on Facebook, you must first have a solid Facebook business page. This is a key touch point between you and your customers and will help you make the most out of your Facebook marketing activity.

Here are some quick tips for creating a solid Facebook page:

  1. Claim your Page’s vanity URL. Instead of using a randomly assigned number and URL, use a recognisable vanity URL to make your Page more shareable and searchable.
  2. Add a great cover photo. Make sure that your cover photo is optimised – 828 pixels by 315 pixels on desktop, and 640 pixels by 36 pixels on mobile. Check out more tips on what makes a good cover photo here.
  3. Add a recognisable profile picture. This should be something that is easy for visitors to recognise, such as your company logo. Again, keep in mind the ideal dimension of 180 pixels by 180 pixels.
  4. Optimise your “About” section  especially the preview. This is what appears on the left side of the page as a short blurb. Make sure that this section is brief yet descriptive to give visitors a sense of what your business is about before they decide to ‘Like’ you.
  5. Earn the “Very responsive to messages” badge. Having a response rate of 90% and a response time of 15 minutes over the last 7 days will earn you a “Very responsive to messages” badge. This assures customers of great service and your attentiveness to their needs.
  6. Add milestones. This allows you to highlight your business’ biggest accomplishments (e.g. awards, product releases, accolades).
  7. Choose a call-to-action button. Choose from seven pre-made button options (“Sign Up,” “Shop Now,” “Contact Us,” “Book Now,” “Use App,” Watch Video,” and “Play Game”) and link it to any website that aligns with your business’ goals. This can be your homepage, a landing page, a contact sheet or a video.
  8. Create custom page tabs. Apart from the default tabs such as Timeline, About, Photos and Likes, create custom tabs to give visitors a specific path for what you want them to do for your Page.

Source: HubSpot

2) Share content that is visually-attractive, relevant, adds value, and includes clear call-to-action

Every time you Like a Facebook post, there are 4,166,666 people doing the same. In short, there is an insane amount of content generated on Facebook every single day. For you to stand out in this sea of content, abide by these 4 principles:

  1. Visual. Given that 90% of information transmitted to the brain is visual, make sure that any content you create includes an image that is visually appealing and attention grabbing.
  2. Relevant. There is a feature within the Facebook advertising platform that rates your ads and gives you a relevance score, similar to Ad Rank in Google AdWords. The more relevant your ad image, copy, and destination page are to your audience, the higher you score – and the more favourably Facebook will treat your ads.
  3. Enticing value proposition. This tells someone more about your business and why they should care. Adding social proof – for instance, by offering useful content such as an eBook – helps.
  4. Clear call-to-actions. Add a CTA like “Buy now and save X%,” or “Offer ends soon” to add a sense of urgency and encourage people to click on your ad or post now.

Adapted from HubSpot

These 4 principles apply regardless of the type of content you create – whether a post, regular ad, video ad, or event page. Here are some examples of Facebook ads that successfully abide by these 4 principles.

3) It’s not just about your product; there’s so much more

If your business has had an online presence on Facebook for a while, chances are that you would have spent some marketing dollars on Facebook Ads. Marketers like Facebook ads because they can be tailored for your target segment(s), letting you reach even more people based on location, age, gender, interests and more. What businesses sometimes forget is that they can do so much more with Facebook ads, beyond advertising your product.

Here are some suggestions for how you can harness Facebook to draw attention to your business and generate more clicks:

  • Host Facebook contests. Put simply, people love free stuff. Enticing users with promotions or discounts and free giveaways would likely have minimal actual cost for your business when compared with the social media and brand awareness payoff.
  • Crowd source answers. Post a simple question to the Facebook community or use polls to get them to vote on different questions. This is a form of social listening that signals your business’ customer focus and also allows you to collect insights on your potential customers.
  • Provide unique and valuable content. Offer advice and solutions to customers through your Facebook page. This can come in the form of eBooks, blog posts or videos, and can help establish your business as a thought leader in your field.

Adapted from Hootsuite

By opening up your marketing beyond your core product, you increase brand awareness and recall, generate more leads, and open up the doors for an initial touch point with your customers.

4) Answer the question: What’s in it for me?

Visitors who come across your Facebook ads for the first time may not be compelled to click if they know close to nothing about your product. But that’s not to say they are not your target customer. They may still be in the initial phase of their customer journey where they are understanding their problem, and the solutions that are available to them.

According to Hubspot’s inbound methodology, a typical customer journey comprises of 5 different stages (Strangers → Visitors → Leads → Customers → Promoters); you nurture customers through these stages with different objectives in mind (Attract, Convert, Close and Delight), by employing different marketing methods and channels such as the ones listed below:

Hubspot’s Inbound Marketing methodology.
Source: Dragon Law Legal Academy: Doing Business Online

This “lead magnet” magic is made possible when you continuously offer useful content to draw new visitors in. Put these content behind a “gate”, or otherwise known as “content upgrades”. When your content is of value, visitors will be happy to provide you with their email address and/or other contact information in return for it.

Examples of gated content include eBooks, guides, cheat sheets, tool kits, free trials, and discounts.

Source: Digital Marketer

In short, whatever goes into your Facebook (or any other form of social media) marketing efforts, make sure you tie it back to your business goals.

Of course, driving traffic to your business’ website means that you should also put your best face forward when it comes to your website. This means paying attention to a whole host of things – ensuring that your website copy is simple and succinct, having in place crucial legal documents such as the Website Privacy Policy and Terms of Use, and building an email list to communicate with your customers.


5) Use social media management tools  

When sharing content on social media, timing is everything. The best time to reach your target audience varies according to your business, product/service, and audience demographic. It is also important to share content regularly as this signals that your business is active and constantly engaging customers.

Source: Hootsuite

Every small business struggles with limited manpower and time. Of course you’re not going to designate one person whose role shall be to create and post content on Facebook around the clock! This is where social media management tools such as Hootsuite can help. Block out a day in a week, or a day in a month, just to sit down and schedule posts to go on Facebook. This allows you to schedule your posts at optimal times and gives you a big-picture overview of how much content you have so that you can avoid overwhelming your Facebook audience. Best of all, it allows you to save you time and stress – schedule all your posts ahead of your vacation so that you can enjoy a worry-free holiday! 

Did we miss anything? What are some Facebook strategies that have worked for you? Let us know in the comments below!

Lessons of a CEO #8

December 16, 2016

A year in review

Sometimes in life, we come to appreciate things gradually. Other times, the obvious strikes us more unexpectedly.

It took a brief trip this week to our Singapore office for me to truly realise Dragon Law, the business that I started in my living room (we don’t have garages in Hong Kong) is not just a company anymore. It’s not just a thing that was formed to house an idea, or a money producing machine designed for relentless growth. For the team of 50 or so that call Dragon Law home, it is a part of their life. A big part of it in fact. It is responsible for forming friendships that may last for years. It will be responsible for forming memories both good and bad.

How did this not occur to me before you might ask? A million and one reasons I guess. We often talk about building a company culture and for sure we think about individually rewarding and taking care of our people. But do we ever spend time considering the relationships that are formed when people are thrown together in an environment where pressure and expectations are hourly?

Much like that first year at university, the startup environment doesn’t offer a security blanket. We join, we are wound up, pointed in vaguely the right direction, and left to sink or swim. It is natural that in an environment like this, people form bonds. They form ties through learning, through impressing one another, bonding because they are the same age. Heck, because they share a love of pole dancing. Many reasons.

Related reading: 5 Ways to Incentivise Employees Without Burning a Hole in Your Pocket

Why does all this matter and why do I mention this in my year in review? Simply put, I look forward to the end of the year. Not just because it’s the one time of year I get a vacation, but because I know I can legitimately spend time in the office reflecting, and not just focus on the unending list of things that need fixing. It would not be an understatement to say that Dragon Law has had, by any standards, an amazing year. More than 6,000 businesses now use the service. We have expanded our coverage to 4 countries. We have rattled through so many new versions of our software that today’s release is Dragon Law version 2.7 and almost unrecognisable from version 1.0 released back in May 2015. Our business has grown by 400% again. Our Singapore office, which we launched at the beginning of 2016 has grown by 1,000%. The list goes on.

Dragon Law v 2.7. Try for free

But why is my Singapore moment of clarity so important? Because it reminds to me to focus on the why, not the what. The what is in startup terms, of course, great success. The why, is us, it is the seventy eight people who have each built a little piece of Dragon Law this year. It is the mornings when we have not wanted to get out of bed because we were so exhausted and hated the thought of doing it all again. It is the evenings when we sent messages to each other asking for reassurance. It is the weekends when we worried we had made a big mistake. And it is the Tuesday afternoon in December when we release the latest version of our App to a chorus of live chat approvals from every last Dragon with a phone in her hand. It is the Friday night in Hong Kong after RISE when the sales team can no longer remember their own names through a mixture of 2 parts work exhaustion to 1 part alcohol consumption (a mix ratio that forms the basis for most of their subsequent drinks. It is the moment we find out our Co-Founder is having his third child. It’s the sad moment when our people move on – because they will do. We make them great and they go off to be even greater. It’s the Saturday morning when I fly back to Hong Kong and I meet my children off the first ferry. It’s the month that things go well, and it’s the month that things go badly. It’s the morning that we think we can conquer the world, and the night hours when we wake up and question, question, question. With no answers.

It is these moments, and these friendships that make up the why, that make up the year, that make up Dragon Law. What a strange thing it is to be responsible for some of this; and what an amazing honour to witness this journey.  Happy Christmas to you all and a very happy new year.

Daniel Walker

Read the series:

Lessons of a CEO #7: Scaling Up
Lessons of a CEO #6: A Room With A View

Lessons of a CEO #5: Screen Time
Lessons of a CEO #4: Sit down next to me
Lessons of a CEO #3: A Brief History of Thyme
Lessons of a CEO #2: Fashion Foreword
Lessons of a CEO #1: Lessons I’ve learned

Protecting your Rights as a Freelancer

December 13, 2016

Who are “Freelancers”?

Singapore’s Ministry of Manpower (MOM) defines freelancers as “a person who operates their own business or trade without employing any worker. They usually provide services to their clients and are free to negotiate their terms and benefits with their clients.”

MOM statistics from 2015 reveal the number of “own account workers” in Singapore to be nearly 170,000. However, this number may not capture all freelancers, including other groups such as those giving part-time tuition or ad-hoc freelance work.

As the numbers of freelancers are expected to continue growing in the Republic, there is also the increasing need for their rights to be protected. Based on an article by ChannelNewsAsia earlier this year, freelancers are “hoping a central body can be formed that can put a stamp on the quality of their services.”

While freelancers are arguably their “own boss” – they are entitled to flexible working hours, they have the freedom to choose which client(s) they want to serve – there are several risks that come with being a freelancer.

If you are thinking of going freelance, here are some risks you might wish to take note of:

Less legal rights and no CPF contribution

Freelancers are generally not covered by the Employment Act (EA) and the Work Injury Compensation Act (WICA) as there is no employer and employee relationship between them and their clients. This means that a freelance writer, for instance, might accidentally sprain a finger while typing out an article furiously but there are no means for them to seek compensation for their injury.

Related reading: All You Need To Know About Singapore’s Employment Law in 5 Minutes

Unlike employed workers, freelancers are not legally-entitled to Central Provident Fund (CPF) contributions. While it is not mandatory for freelancers to contribute to their Ordinary and Special accounts, they are still highly encouraged to make voluntary contributions to all three accounts (including Medisave account) to ensure they have sufficient savings for retirement. However, do take note that freelancers are required to contribute to their Medisave Account (MA) if they earn a yearly net trade income of more than $6,000.

Want to increase your credibility as a freelancer, and protect your personal assets?
Consider incorporating your company. Learn more in this guide:
The Guide to Incorporating Your Company in Singapore

 

Lack of employee benefits

As freelancers are not covered under the Employment Act, this also means that they are not legally entitled to statutory employee benefits; such as annual leave, medical leave or parental leave. Even if they are completely bed-ridden with high fever, the article or services promised to the client still needs to be delivered on time.

Pay increment is not guaranteed

A full-time freelancer needs clients to stay afloat. However, unless you have successfully established a name for yourself, the likes of Xiaxue or Ladyironchef, it is unlikely that you are able to negotiate payment with clients. Freelancers typically have to work within the budget set by the clients. Unlike employed workers, who are usually guaranteed annual pay increments, the rates of freelancers fluctuates based on their past experience or portfolios.

Deliberately delayed payment

Timely payments for services is one of the major challenges raised by freelancers. As freelancers are not bound by any contractual terms for late payment with companies, they are often given the least priority when it comes to planning the payroll schedule. This is a highly flawed perspective as freelancers should also be entitled to timely payments for the quality work that they deliver.

Manage expectations early and protect your rights as a freelancer.
Put in place a Supply of services Agreement.

Clauses to watch out for in a Supply of Services Agreement

 

Lack of central body to address grievances

Unlike unionised workers, freelancers lack the support of a union or central governing body who can represent them legally in the Industrial Arbitration Court. This puts freelancers at great risk especially when it involves the rights to intellectual and confidential property. Companies and clients very often make use of freelancers to gain full ownership of freelancers’ intellectual and confidential property without compensating them rightfully.

Read more articles about Intellectual Property protection

Singapore is slowly taking measures to address the needs of freelancers. However, treating freelancers the rightful way is a collective effort. If your company is currently engaging freelancers, reflect on how you deal with them and explore ways to achieve a win-win situation for both parties.

Related reading: Labour movement holds first fair to help freelancers

This a guest contribution submitted by Gpayroll. The views expressed here are of the author’s, and Dragon Law may not necessarily subscribe to them. You, too, are invited to share your point of view. Learn more about guest blogging for Dragon Law here.

About Gpayroll

Gpayroll is an easy to use, self-run online payroll service that will redefine and revolutionize the payroll industry. Its intuitive and automated system will help business owners focus on their core business without the hassle of managing payroll. Follow on Facebook

Want to read more articles related to payroll, HR & technology? Visit www.gpayroll.com

5 essential steps to preparing your business for 2017

December 12, 2016

Christmas is just around the corner – many of us take time off during this festive season to spend time with family and friends, and take time to give thanks and reflect on the past year. As we set personal goals and resolutions, it also pays to take time as an business owner to take a step back and review how your business has done in the past year, as well as determine how you want to take your business to new heights in the year ahead.

Here are some quick pointers to help you cover all your bases as you prepare your business for 2017:

1) Revisit your business plan

Some say that you should always be updating your business plan – every month, every week, and every day. This is especially true if your business is in any of the following situations:

  • A new financial period is about to begin. 
  • You need financing.
  • Significant markets change. 
  • New or stronger competitors are looking to your customers for their growth.
  • Your firm develops a new product, technology, service or skill. 
  • You have had a change in management. 
  • Your company has crossed a threshold (e.g. moving out of your home office, reaching $1 million in sales or employing 100 people).
  • Your old plan doesn’t seem to reflect reality anymore. 

When you’re too caught up in the daily grunt, you don’t often have the time to take stock of how your business is doing and revisit the fundamentals. There is no better time than now to do so.    Tweet this

As an business owner, you should already have a business plan that contains the following elements:

  • A summary of your business.
  • A description of your company.
  • A market analysis of your competitors.
  • The structure of your organisation.
  • A description of the products/services you sell.
  • How you’re marketing your business.
  • Financial projections.

Source: Entrepreneur

Make sure you revisit these key elements as you plan for 2017.

 

Revisit the 5 basic legal fundamentals.
Download our free eBook on Does the Law Matter?

2) Stay updated with business trends

As you review your business plan, it is essential to keep in mind industry trends that will affect your business prospects. Keeping up-to-date with relevant news, technologies and business developments is essential to ensure you keep learning as an opportunity. If you have been in your industry for a long time, it is good to step away from familiarity and observe how others are getting things done.

For those in technology, here are 4 trends that are set to grow in 2017:

  1. AI will improve improve consumer experience. Brands have only begun to scratch the surface for applying AI and machine learning to the customer experience. Personalised customer interaction, increased social presence and immediate answers to consumer queries are just a tiny portion of the multitude of ways businesses are using AI to enhance consumer experiences.
  2. More help for cross-browser compatibility. Browsers have begun to step up their game in following W3C specification and (possibly) with better JavaScript libraries, cross-browser compatibility issues may become a thing of the past.
  3. More startups enter the VR arena. Microsoft, Facebook, and Google have trail-blazed and poured billions into this perceptual computer wave – but VR is not just the domain for these mega companies. Be it in psychological therapy, social networking or gaming, the applications of VR are seemingly infinite.
  4. Mobile is still the future. Mobile web brings in more traffic compared to the app, so make sure that your websites are mobile-optimised!Related reading: 7 Online Marketing Tips for Your Small Business

Source: Tech in Asia

3) Plan your sales & marketing strategy

Have you updated your 2017 sales and marketing strategy to align them with your business goals? Read about upcoming marketing trends to help you be more ready vis-à-vis your competitors. For instance, while lesser known marketing trends such as beacon technology is still in its infancy, it shows strong potential to bridge the online and physical shopping experiences and generate more sales.

Related reading: Essential Legal Considerations for Online Marketplaces

When you review your marketing channels and plan your schedule of content, remember to do the following:

  1. Review your website. Ensure that all the information, graphics and links are up to date. Test to ensure that all the links and sequences are working.
  2. Plan ahead for sales opportunities (e.g. Black Friday, Cyber Monday). Planned sales are often more effective than flash sales, since your customers will have an opportunity to get their funds together.
  3. Update all your social media platforms. Remove anything that no longer fits with your brand.
  4. Plan out your editorial calendar if you have a blog. Decide what topics you will cover in the coming months and reach out to guest contributors early.
  5. Update your hashtags. Go through them and see which ones are still effective and research to find some new ones to bring new eyes in. Take advantage of holiday tags. 

Source: Rolling Out

To ensure that you remain up-to-date with industry trends throughout the year, make sure you subscribe to trade journals, engage in forums and discussion boards, scour websites, blogs and news sites, network and talk to your customers.

4) Review your business contracts

You may think that once both parties have signed your legal contracts, they are a done deal and you don’t have to bother with them again. However, legal contracts need to stay living, breathing documents to ensure that they are continually meeting your business needs and the most updated laws and regulations. It is crucial that you review your contracts on a regular basis, especially the following documents:

  • Confidentiality Agreements. These tend to be written generically, and they usually state that you and the other party are exchanging something like “business ideas, concepts, and information” and that anything disclosed that is not public information needs to be keeps confidential until it ends up in the public domain through no fault of the party receiving the confidential information. Make sure you review these documents once a year or so to check whether any changes need to be made.
  • Employment Contracts. Given that employment regulations are regularly updated, you should review Employment Contracts on a yearly basis to incorporate changes to employment law in your jurisdiction and ensure you stay compliant.Related reading: Amendments To the Employment Act: What It Means For Your Business
  • Website Agreements, such as the Website Privacy Policy and Website Terms of Use. You should ensure that what is put up your website reflects your latest privacy practices. If you start storing data that you didn’t previously or you start receiving geo-location info from users, you need to update this accordingly.

Dragon Law’s Managed Accounts provide you a Dragon Law-enabled plan along with
personalised service and advice from a Certified Advisor.

Learn more about Dragon Law Managed Accounts

5) Streamline business processes

As a business, you continuously strive to serve your customers with more speed and efficiency, all while keeping your costs low and prices afforable. Technology has provided us with additional options to optimise and streamline business processes in order to reduce time and resources spent on administration. Today, we term this digitisation and automation.

Related reading: Our CEO’s favourite productivity tools

You can employ the following methodological approach when reviewing your business processes: 

  1. Conduct an industry scan. Research the best practices in the industry for that particular business process.
  2. Determine current-state business processes and collect feedback on ‘as-is’ process flows. Conduct workshops or focus group discussions to review the feedback and discuss improvements to the business processes.
  3. Finally, draft your ‘to-be’ process flows and hold a business process ‘to-be’ workshop before finalising process recommendations.

There are various technology tools that are available to help you do more with less in your business. Legal productivity tool Dragon Law is one of them.

As a Dragon Law subscriber, you get unlimited access to our document library where you can select documents to customise to your specific needs using our easy-to-navigate Q&A interface. Upload, sign, and store your legal documents in the cloud helps you go paperless and reduce the unnecessary administrative burden.

Start a non-obligatory free trial of Dragon Law to experience
increased legal productivity in the cloud.

What tips do you have for fellow business owners as they review their business strategies? Let us know in the comments below!

Choosing The Best Lawyer For Your Business

December 6, 2016


All businesses have legal needs that should be addressed by a qualified lawyer. As a business owner you may need an attorney for the purpose of forming a partnership. A growing business requires a lawyer who can review contracts and leases. You may be involved in a legal dispute that arises from breach of contract.

These are just a few of the scenarios that make it necessary for business owners to find competent lawyers. You can start the process of finding a lawyer through business lawyer referrals and consultations that will help you choose the best lawyer for your legal needs.

Find a trusted advisor for your business.
View Dragon Law’s Advisor Directory

Begin your Search

It is always a good idea to start your search for a lawyer as soon as you can. If you put off your search until you are involved in a lawsuit or when a legal matter has progressively worsened, the situation will become more complicated and costly.

Referrals from Different Sources

  • One of the best sources of referrals is other entrepreneurs. While you may not want to hire an attorney who works with your competitors in the industry, you definitely need a lawyer who is well versed with your type of business. Get in touch with business owners and ask them for recommendations.
  • Local bar associations are organizations that consist of lawyers. Each state has them and they usually provide referrals to their members. People can find bar associations in their area by visiting their national website.
  • Online commercial referral services can also be used to ease the search for a lawyer according to their location and the area of law that they specialize in.
  • If you have previously worked with a lawyer for other legal matters, you can get in touch with them and ask about business lawyers that they can recommend. Lawyers can recommend other professionals who will be able to deal with your business issues. Learn about trademark infringement here.

Lawyers’ Websites

After gathering referrals, go through different lawyers’ websites. Many lawyers have websites that prospective clients can use to gather information about them. Some lawyers are sole proprietors and others are part of firms.

Law firms vary in size, specialists, scope of work and charges. Their websites should provide useful information that will enable you to gain insight into the work they do. You should be able to gather information about the lawyer’s credentials, the cases they work on, testimonials from clients and whether or not the lawyers specialise in particular legal fields.

Consultations

  • People can set aside time to consult a few lawyers and find out more about their expertise. Pick some candidates that you can talk to and narrow down your choices to a manageable number of consultations. The lawyer may charge a consultation fee.
  • Preparing questions beforehand will ensure that you get all the information that you need. Your questions should ideally be based on key aspects of your business and legal needs.
  • A consultation will enable you to determine whether the lawyer has the credentials and experience to help you with your business matters. Ask about their experience in your field, how long they have been practicing and how they communicate with their clients.

 

What other details do you look out for when searching for a lawyer?

Tell us, we’d like to know!

This a guest contribution submitted by David Wicks. The views expressed here are of the author’s, and Dragon Law may not necessarily subscribe to them. You, too, are invited to share your point of view! Learn more about guest blogging for Dragon Law here.
David Wicks has been a freelance writer for more than 5 years. He enjoys writing about a wide variety of topics. He describes his work as an ongoing opportunity to learn new things and share them with his readers.